E-reward has undertaken an in-depth, case-history research project, covering five very different organisations, on every aspect of performance management to find out more about its application in today's organisations. Our research is published in three parts. Here in the concluding part we feature case studies of CEMEX UK and DHL.
CEMEX UK
Employee nos. (UK): 4,000.
Business activities: Global building solutions company and leading supplier of cement, ready-mixed concrete and aggregates. In the UK, CEMEX also provides asphalt, roof tiles, concrete block solutions and railway sleepers.
Location: UK supply network with over 500 locations.
DHL
Employee nos.: Staff worldwide, with the EMEA region of DHL Exel Supply Chain (DESC) comprising around 90,000, of which 45,000 come under the geographical remit of Mainland Europe – the focus of this case study.
Business activities: A subsidiary of Deutsche Post World Net (DPWN), DHL is a global market leader in the international express and logistics industry. The DPWN logistics group generated revenues of more than €63 billion in 2007 and its international network links more than 220 countries and territories worldwide with expertise in express, air and ocean freight, overland transport, contract logistics solutions as well as international mail services.
Location: Worldwide, with the UK head office in Milton Keynes.
REPORT CONTENTS
INTRODUCTION
CASE STUDY 1: CEMEX UK
Initial aims
The annual cycle
Objective setting
Mid-year and final review
360-degree appraisal
Online tool
Consistency and effectiveness monitoring
Bonus scheme
Non-performers
Training
Guidance on feedback
Lessons learnt
A final word
CASE STUDY 2: DHL
Setting the tone for the year
Performance management tools
The annual face-to-face meeting
Development objectives
Competencies
Integrating the new competency model
Where competencies fit in
Progress meetings
Performance measurement/scoring
Succession planning
Consistency
Challenges and the future
A final word
DOCUMENTS
Document 1: DHL – The new logistics model competencies
Document 2: DHL – Behavioural differences by management levels for business acumen competency
LIST OF BOXES
Box 1.1: Where performance management fits in at CEMEX
Box 1.2: The performance management system at CEMEX
Box 2.1: DHL’s annual performance management cycle
Box 2.2: DHL’s performance management cycle and the tools used to capture information and support the process
