Total reward 3: Capital One – Connectivity and unique communications

Capital One has a clear and well-developed approach to total reward. It’s about making connections between all the different elements of reward and capturing what is unique about working at Capital One. The company vision – 'Make Lives Better' – which is now evolving into the corporate mission – 'Changing Banking for Good' – guides everything the company does for both customers and associates.


Researched and written by

  • Organisation profile
  • Who E-reward interviewed
  • Connectivity is key
  • A unique approach to reward communications
  • Annual “best” fair and other events
  • A focus on results . . .
  • . . . and making connections
  • Listening to associates
  • A consistent message for all
  • Total reward statements
  • The Capital One benefits package
  • Encouraging a positive work-life balance
  • Linking total reward with the business strategy
  • Evaluating its approach to total reward
  • Future plans
  • Lessons learnt
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