Total reward 3: Capital One – Connectivity and unique communications

Capital One has a clear and well-developed approach to total reward. It’s about making connections between all the different elements of reward and capturing what is unique about working at Capital One. The company vision – 'Make Lives Better' – which is now evolving into the corporate mission – 'Changing Banking for Good' – guides everything the company does for both customers and associates.

CONTENTS

Researched and written by E-reward.co.uk

• Organisation profile
• Who E-reward interviewed
• Connectivity is key
• A unique approach to reward communications
• Annual “best” fair and other events
• A focus on results . . .
• . . . and making connections
• Listening to associates
• A consistent message for all
• Total reward statements
• The Capital One benefits package
• Encouraging a positive work-life balance
• Linking total reward with the business strategy
• Evaluating its approach to total reward
• Future plans
• Lessons learnt