Centrica Business Services harmonises using total reward

In this case study, we see how a company which has inherited legacy terms and conditions has used total reward as a means of harmonising pay and flexing benefits, with the full co-operation and participation of the recognised trade union in a "non-negotiated voluntary process".

Centric Business Services has adopted a holistic approach to reward, whereby the financial benefits of base and variable pay and benefits are combined with the non-financial benefits of recognition, job families, training and development and an enhanced quality of working life.