Yum does a 360

PERFORMANCE MANAGEMENT

Yum does a 360

Pizza and fried chicken chain Yum has introduced 360-degree appraisal using web-based technology to help reinforce its values, according to a case study by Workforce Management, the US human resource magazine.

Yum has adopted a 360-degree assessment tool in a campaign designed to promote customer-oriented values like speed, cleanliness and hospitality among the 850,000 workers involved in running Yum's Pizza Hut, Taco Bell, KFC, A& W and Long John Silver's franchises.

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Title: "Yum does a 360", by Douglas P Shuit, Workforce Management, April 2005.

Availability: Workforce Management magazine is published monthly. For subscription services, tel: 001 313 446 0450 (USA: 888 448 1422). Contact the online editor Todd Raphael for more information, email: raphaelt@workforce.com.

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Posted 19 April 2005