PSYCHOLOGICAL CONTRACT
Poor management causing huge dissatisfaction in British workplaces
Workplace disaffection is costing the UK economy billions of pounds each year through high absence levels, low productivity and poor employee relations, according to a new Gallup survey.
The survey found that the vast majority of British workers — more than four out of five — lack any real commitment to their jobs. A quarter of those are actively disengaged — in short, they are truly disaffected.
Blame it on poor management
The single most important reason why so many employees are disengaged is poor management, says Gallup. Workers say they don’ t know what is expected of them, their managers don’ t care about them as people, they are not well suited to their jobs, and their views count for little.
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Title: The Q12 Survey, The Gallup Organization, June 2001.
Methodology: Gallup designed a 12-question survey following intensive research, using its employee attitude database. These 12 questions correlate significantly with outcome measures such as employee turnover, productivity and customer loyalty.
Survey sample: The survey was undertaken in May 2001, based on a random sample of 800 people in employment in Britain.
Availability: Contact Helen Westgate, tel: 01732 779087, Jill Garrett, tel: 020 8939 7200, or Graeme Buckingham, tel: 020 8939 7201 of The Gallup Organization or email: info@gallup.co.uk.
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