PERFORMANCE MANAGEMENT
Multi-rater feedback gaining in popularity
A quarter of organisations use 360-degree appraisal to measure the performance of individual employees, according to a survey by the Industrial Society.
But the survey of 380 organisations found that by far the most common method of measuring individual performance is the use of performance standards, mentioned by nine in ten respondents, followed by skills and knowledge (49%), with competencies in their wake (52%).
As the author of the report observes: "This shows a reasonable mix of hard and soft data, but only the organisation would be able to say for sure whether or not what is being measured is truly in line with its business objectives."
How is individual performance measured?
|
| Per cent of organisations |
| Standards of individual performance (targets set and agreed by line manager) | 91% |
| Skills and knowledge | 52% |
| Competencies | 49% |
| Core standards in day-to-day activities | 43% |
| 360-degree appraisal | 24% |
| Percentage output meets the quality standard | 23% |
| Influence on productivity/profits/customer satisfaction | 23% |
| Other | 8% |
Source: Industrial Society.
What you’ll find in the Industrial Society report
advice on "best practice" in the area of performance measurement
results of a survey of 380 HR specialists
case studies of six organisations: Inland Revenue; Forte; Loughborough College; Orange; Suffolk Constabulary; Wakefield Metropolitan District Council.
Want to know more?
Title: Performance measurement, Managing Best Practice, no. 71, May 2000.
Methodology: The 64-page report is based on responses to a survey questionnaire sent to 5,600 human resource specialists in January 2000.
Sample size: A total of 380 replies were received — a response rate of 6.8%.
Business sectors: "The survey is broadly representative of regions, sectors and size, but is not a scientifically structured sample of the economy."
Availability: subscription enquiries, tel: 0870 400 1000, or for editorial enquiries contact Cecilie Bingham, tel: 0207 479 2127.
For more information about the Industrial Society . . . www.indsoc.co.uk