HR professionals are ‘not prepared to meet the fourth industrial revolution’ and fully embrace new technology, according to research from ADP. Over a fifth of the 2,022 HR decision makers surveyed said that human capital management (HCM) processes are still inputted manually in their organisations.
Equally alarming, the research suggests, is the lack of communication between HR and IT departments: 28% of respondents said that the IT function is only ‘somewhat’ involved in decisions around purchasing new HCM solutions, and 3% claim it plays no role. However, most HR experts now recognise that new technology is essential to deliver more strategic value to the organisation, including the end-to-end integration of all HR and talent systems and the application of HR dashboards and data analytics.
Annabel Jones, HR Director at ADP UK, said:
‘Today, employees want HR-related processes to run smoothly in order to limit the amount of work on their side. They also expect their user experience at work to be similar to the one they encounter in their personal lives, where justified. Introducing new technologies – such as social or collaboration apps – into employees’ everyday working lives helps meet employee experiences.’