A step-by-step guide to benchmarking


A step-by-step guide to benchmarking

Benchmarking your business processes is not a simple panacea. It must be managed correctly and methodically to be successful, according to a recent online article published by the US human resources magazine Workforce.com.

Jeffrey Berk, manager of benchmarking services for Arthur Andersen, highlights the six essential steps in most benchmarking initiatives, from building support, to designing and improving a plan.

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Title: The six benchmarking steps you need , by Jeffrey A Berk, Workforce.com.

Availability: Workforce is published monthly by ACC Communications Inc, 245 Fischer Avenue B-2, Costa Mesa, California CA 92626, USA. For subscription services, tel: 001 303 604 1464 (USA 800 444 6485). Or email the online editor Todd Raphael for more information . . . raphaelt@workforce.com

Take a look at the article online and register for the free weekly newsletter — see what you think . . . www.workforce.com/feature/00/06/76