A step-by-step guide to benchmarking
Benchmarking your business processes is not a simple panacea. It must be managed correctly and methodically to be successful, according to a recent online article published by the US human resources magazine Workforce.com.
Jeffrey Berk, manager of benchmarking services for Arthur Andersen, highlights the six essential steps in most benchmarking initiatives, from building support, to designing and improving a plan.
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Title: The six benchmarking steps you need , by Jeffrey A Berk, Workforce.com.
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